E-government in Malaysia:Its implementation so far and citizen's adoption strategies

The implementation of electronic government starts since the Multimedia Super Corridor (MSC) has launched by Malaysia government. The vision of e-government is to transform administrative process and service delivery through the use of IT and multimedia.

The myGovernment Portal (www.malaysia.gov.my) acts as the one-stop source of Malaysian government information and services for the citizens.

In Malaysia, E-Government is experienced at three levels: government to-government (G2G), government-to-businesses (G2B), and government-to-citizens (G2C). The G2C interactions involve Electronic Services (e-Services), Electronic Labour Exchange (ELX), and e-Syariah projects. Project Monitoring System (SPPII), Human Resource Management Information System (HRMIS), and Generic Office Environment (GOE) are G2G interactions while Electronic Procurement (e-Procurement) is G2B relation.

1. Electronic Services (e-Services)

Enables citizens conduct transactions with government through a one-stop service window, for example summons payment and bill payment & inquiry 24 hours, 7 day a week.

2. Electronic Procurement (e-Procurement)

Allows the government conduct procurement activities electronically via desktops and on-line Suppliers’ Registration. It can reduce the time required in processing procurement transaction, reduce the cost and increase transparency procurement transactions.

3. Generic Office Environment (GOE)

An electronic office environment that enhance productivity through better information management, communications and collaboration. It can provide fully integrated, distributed & scalable paperless environment via open system platform. It ensures right information gets to the right people at the right time and encourages effective collaboration across agencies.

4. Human Resource Management Information System (HRMIS)

It provides a single interface for government’s employees to perform human resource functions to achieve effective staffing and rightsizing of the civil service. It can build up-to-date consolidated HRM information for effective planning among agencies.

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5. Project Monitoring System (SPPII)

SPPII is an on-line end-to-end project monitoring system creating a collaborative environment for better management of development projects. The system can provides a mechanism for monitoring the implementation of development projects across agencies. It can provide timely and accurate project development status to the related person who in charge the project.

6. Electronic Labour Exchange (ELX),

A one-stop centre for labour market information and systematic matching of job seekers to job vacancies.IT can improve the mobilisation of the nation’s human resources and to provide one-stop centre for labour market information.

7. E-Syariah
It is aim to integrate the processes related to management of cases for the Syariah Courts. This service can improve quality of services of the Syariah courts and the increase effectiveness of JKSM in coordinating and supervising related agencies

Citizen’s adoption strategies.

To attract the people using the e-government, the interface and design of websites must be user friendly and easy to navigate. Government also can launch web sites with multi languages to enable the old generation also are able to using the e-government services. Better and affordable internet service infrastructure is important to enable more people to use to e-government services. Moreover, make sure the security of the website is good enough to avoid the confidential information and details of transaction are leak out or hacked.